PLUG AND PLAY MODEL IN EGYPT

With ISTnetworks

Outsource In Egypt with ISTnetworks 

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

NO UPFRONT INVESTMENT

Establishing a contact center operation no longer requires large upfront investment risk in acquiring contact center infrastructures and office setup. Taking advantage of the services provided by Contact Plaza, you can reduce or minimize all such risk through simply renting on a monthly basis the number of seats required. By reducing the initial capital investment barrier, organizations are able to swiftly progress from the decision of establishing their contact center operations and focus on other pressing needs of the organisation. In addition, reducing the operation cost means that your money can be better spent in other areas of your business in dire need of it.

FOCUS ON YOUR CORE BUSINESS

With the services provided by Contact Plaza which takes care of all the hassles involved in getting an office, deploying and operating infrastructure and technology, handling all telecom and network related matter with government, telecom companies, and ISP, Contact Plaza allows you to transfer your focus where it really matters-that is meeting your core business needs and most importantly your customers.

Quick setup

At least six months is required to set up a contact center, which involves finding an ideal office, setting it up, procuring and deploying the infrastructure and technology, including establishing all the necessary telecom and network links. Contact Plaza is able to meet all these needs and more at a very short period, providing you with a means of starting immediately with little or no hassle.

ACCESS TO BEST IN CLASS TECHNOLOGY

Contact Plaza has partnered with the leading vendors and system iintegratorto deliver an innovative setup. With our various services: inbound, outbound, email, web, IVR, CRM, WFM, quality monitoring services your business needs are sure to be met. You can opt in on any of these services when you have a demand for it and only pay for what you require. You do not need to worry about operation and upgrades because our specialist team efficiently handles this. Our provision of advanced and cutting edge technologies puts us ahead of our competitors. In addition, our unrivalled services have been designed to meet all aspects of your contact center system needs.

REDUCE INVESTMENT FOR BUSINESS Peaks

Here at Contact Plaza we understand the challenges of the various peaks of the business cycle. Therefore, there is no longer a requirement to have additional infrastructure in place to meet the peak demand and then watch as the capacity is idle until the next cycle, as Contact Plaza enables you to scale to peaks when they happen and resume normal operation when they are over; hence, allowing you a flexible system of operating in a cost effective manner.