IST is a system integration and a Cisco Advance Technology Provider (ATP) for contact center solutions. IST has been established in Saudi Arabia in 2004, and since then has expanded and established offices in Australia, UAE, Egypt, Jordan and India.
We are proud to have deployed or operate over 40% of the contact center industry in the Kingdom of Saudi Arabia. Worldwide, IST contact centers handle over 4 million calls per day which equates to approximately 120 million per month or 1.5+ billion interactions per year.
Today we have 150+ employees, with approximately 100+ engineers, developers, and technicians – an unparalleled figure in our industry. In fact, there are more than double Cisco contact center experts within IST compared to any of our competitors.
IST has been researching and building complex contact center solutions for almost 10 years. Our experience comes from within with continual new knowledge from staff who come from leading IT organizations and commercial companies which host large contact centers.Whilst many companies claim to be innovative, we at IST daily demonstrate our innovation through continual research and development of contact center technologies. Over the past 6 years alone we have developed over 8 major contact center applications to increase the profitability and efficiency of organizations we work with. And this is what drives us – continually developing new solutions that will make life easier for our clients and their customers.
Without long-term goals and investigations companies grow complacent and stale. IST is very aware of this potential trap and we are continually researching new technologies for our customers’ benefit. Our vision encompasses growth in terms of offices, employees and the technologies we can offer to improve customer satisfaction and revenue growth. Our aim is to grow and expand into new areas without losing the essence of our customer centric focus. Concentrating on this goal we will keep our identity and central motivation to be one of the top 10 contact center integrators worldwide.