Outsource In Egypt with ISTnetworks

Outsource In Egypt with ISTnetworks 

PLUG AND PLAY MODEL IN EGYPT

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

ISTnetworks is located in the heart of Maadi Contact Center Park, which comprises of around 40 buildings across a span of 75 acres of land that is exclusively dedicated to outsourcing contact center operations. The complex was established and overseen by the government-run Information Technology Industry Development Agency (ITIDA) with the aim of developing Egypt’s outsourcing contact center industry.

Meanwhile, the luxury provided by this complex includes a well-thought through location and good platform for Contact Plaza to expand and develop. This is evidenced by our vision to add 10,000 Seats within the coming years. This benefit is also coupled with the fact that Maadi is considered one of Egypt’s most quiet and distinguished districts located in southern Cairo, overlooking the Nile River.

Contact Other features that make Maadi stand out as an ideal contact center location include: access to Maadi’s main roads leads to connection with other parts of Cairo and its suburbs, including good proximity to the Subway Station and other the public transportation routes.

PLUG AND PLAY MODEL IN EGYPT

With ISTnetworks

Outsource In Egypt with ISTnetworks 

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

NO UPFRONT INVESTMENT

Establishing a contact center operation no longer requires large upfront investment risk in acquiring contact center infrastructures and office setup. Taking advantage of the services provided by Contact Plaza, you can reduce or minimize all such risk through simply renting on a monthly basis the number of seats required. By reducing the initial capital investment barrier, organizations are able to swiftly progress from the decision of establishing their contact center operations and focus on other pressing needs of the organisation. In addition, reducing the operation cost means that your money can be better spent in other areas of your business in dire need of it.

FOCUS ON YOUR CORE BUSINESS

With the services provided by Contact Plaza which takes care of all the hassles involved in getting an office, deploying and operating infrastructure and technology, handling all telecom and network related matter with government, telecom companies, and ISP, Contact Plaza allows you to transfer your focus where it really matters-that is meeting your core business needs and most importantly your customers.

Quick setup

At least six months is required to set up a contact center, which involves finding an ideal office, setting it up, procuring and deploying the infrastructure and technology, including establishing all the necessary telecom and network links. Contact Plaza is able to meet all these needs and more at a very short period, providing you with a means of starting immediately with little or no hassle.

ACCESS TO BEST IN CLASS TECHNOLOGY

Contact Plaza has partnered with the leading vendors and system iintegratorto deliver an innovative setup. With our various services: inbound, outbound, email, web, IVR, CRM, WFM, quality monitoring services your business needs are sure to be met. You can opt in on any of these services when you have a demand for it and only pay for what you require. You do not need to worry about operation and upgrades because our specialist team efficiently handles this. Our provision of advanced and cutting edge technologies puts us ahead of our competitors. In addition, our unrivalled services have been designed to meet all aspects of your contact center system needs.

REDUCE INVESTMENT FOR BUSINESS Peaks

Here at Contact Plaza we understand the challenges of the various peaks of the business cycle. Therefore, there is no longer a requirement to have additional infrastructure in place to meet the peak demand and then watch as the capacity is idle until the next cycle, as Contact Plaza enables you to scale to peaks when they happen and resume normal operation when they are over; hence, allowing you a flexible system of operating in a cost effective manner.

ISTnetworks Hoteling service

IST - Connecting Businesses

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

Contact Plaza has been established in 2011 in Egypt, to facilitate and act as catalyst for the growth of the contact center industry in Egypt. Contact Plaza empowers both local and international players in the contact center industry through offering access to the latest best breed of technologies, office setup and facilities all ready and packaged in a flexible risk free rental model.

Contact Plaza targets to add 10,000 seats in three years to the Egyptian contact center industry, through luring hosted contact center operators, enterprises and service providers in establishing there operations in Egypt taking advantages of the availability of qualified and multilingual workforce, excellent infrastructure, strategic location and political stability.

Contact Plaza is situated in Maadi Call Center Park, positioned as Egypts hub for contact center outsouring with a capiacaity for 40,000 Seats, a cluster of 38 building best designed for contact center operation.

Contact Plaza offers technology services through partnership with IST, one of its founders, considered the leader in the contact center industry across the Middle East.

Contact Plaza offers:

1.       Immediate startup.

2.       Pay as you go model.

3.       Worldwide VOIP.

4.       Carrier grad infrastructure.

5.       Multi-tenancy with true data segregation.

6.       Easy access and proximity to subway station and public transportation routes.

7.       At the lowest cost per seat.

  

With the Technology

And Products 

IST has almost 10 years of systems integration experience building large and small complex contact centers

         

About ISTnetworks

IST - Connecting Businesses

The governing driver at IST is to empower our customers to deliver world-class customer services and satisfaction. This is the core motivator to all the work we undertake.

IST is a system integration and a Cisco Advance Technology Provider (ATP) for contact center solutions. IST has been established in Saudi Arabia in 2004, and since then has expanded and established offices in Australia, UAE, Egypt, Jordan and India.

We are proud to have deployed or operate over 40% of the contact center industry in the Kingdom of Saudi Arabia. Worldwide, IST contact centers handle over 4 million calls per day which equates to approximately 120 million per month or 1.5+ billion interactions per year.

Today we have 150+ employees, with approximately 100+ engineers, developers, and technicians – an unparalleled figure in our industry. In fact, there are more than double Cisco contact center experts within IST compared to any of our competitors.

IST has been researching and building complex contact center solutions for almost 10 years. Our experience comes from within with continual new knowledge from staff who come from leading IT organizations and commercial companies which host large contact centers.Whilst many companies claim to be innovative, we at IST daily demonstrate our innovation through continual research and development of contact center technologies. Over the past 6 years alone we have developed over 8 major contact center applications to increase the profitability and efficiency of organizations we work with. And this is what drives us – continually developing new solutions that will make life easier for our clients and their customers.

Without long-term goals and investigations companies grow complacent and stale. IST is very aware of this potential trap and we are continually researching new technologies for our customers’ benefit. Our vision encompasses growth in terms of offices, employees and the technologies we can offer to improve customer satisfaction and revenue growth. Our aim is to grow and expand into new areas without losing the essence of our customer centric focus. Concentrating on this goal we will keep our identity and central motivation to be one of the top 10 contact center integrators worldwide.

Plug and Play Call Center Services

As we are a partner to Cisco And Genesys in the Call Center Technology

By using the innovative Plug and Play Model with ISTnetworks

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

Outsource In Egypt with ISTnetworks......

Contact Plaza offers:

1.       Immediate startup.

2.       Pay as you go model.

3.       Worldwide VOIP.

4.       Carrier grad infrastructure.

5.       Multi-tenancy with true data segregation.

6.       Easy access and proximity to subway station and public transportation routes.

7.       At the lowest cost per seat.

  



With the Technology of:

INBOUND CALLS

Our inbound services offer advanced contact routing, call treatment, network-to-desktop computer telephony integration (CTI) over an IP infrastructure. It combines automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to handle all inbound calls effectively.

OUTBOUND CALLS

We provide a robust outbound dialler that can reach thousands of customers within a short period; we also support all the three dialling modes predictive, power and preview. Furthermore, the Outbound Dialler supports blended mode, allowing your agents to handle both inbound and outbound calls.

EMAIL AND WEB

Our email services empowers your customer service through efficiently routing inbound emails and web form inquiring to the appropriate agent within your contact center. Meanwhile, our web services provides excellent web chat and collaboration features enabling your contact center agents to deliver immediate assistance to online customers, which saves time and promotes proficient customer service.

QUALITY MONITORING 

With this efficient and unique quality monitoring service, you can objectively evaluate agents’ behavior and provide timely feedback and support to your agent. All of these functions contribute towards boosting the quality of service provided and improve customer experience and gaining customer loyalty.

NTERATIVE VOICE RESPONSE (IVR)

This service allows you to deliver intelligent and personalized self-service over the phone, which provides your customers a hassle-free way of retrieving the information they need from the contact center without the need of an agent, providing you with a cost effective way of meeting your customers’ need.

WORKFORCE MANAGEMENT (WFM)

Such key service is necessary for an effective workforce and performance management- a critical process that is crucial in ensuring an optimal contact center operation.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

This enables you to organize, automate, and synchronize your contact center processes across sales, marketing, customer services and technical support activities to help win new clients while retaining existing customers through the provision of excellent services.