Plug and Play Call Center Services

As we are a partner to Cisco And Genesys in the Call Center Technology

By using the innovative Plug and Play Model with ISTnetworks

"ISTnetworks and its project “Contact Plaza” which offers unique off-shoring and outsourcing ready to use superior facilities equipped with innovative plug and play technologies, Also Contact plaza encourages international organizations to utilize Egypt as are premium destination for off-shoring and outsourcing",

Outsource In Egypt with ISTnetworks......

Contact Plaza offers:

1.       Immediate startup.

2.       Pay as you go model.

3.       Worldwide VOIP.

4.       Carrier grad infrastructure.

5.       Multi-tenancy with true data segregation.

6.       Easy access and proximity to subway station and public transportation routes.

7.       At the lowest cost per seat.

  



With the Technology of:

INBOUND CALLS

Our inbound services offer advanced contact routing, call treatment, network-to-desktop computer telephony integration (CTI) over an IP infrastructure. It combines automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to handle all inbound calls effectively.

OUTBOUND CALLS

We provide a robust outbound dialler that can reach thousands of customers within a short period; we also support all the three dialling modes predictive, power and preview. Furthermore, the Outbound Dialler supports blended mode, allowing your agents to handle both inbound and outbound calls.

EMAIL AND WEB

Our email services empowers your customer service through efficiently routing inbound emails and web form inquiring to the appropriate agent within your contact center. Meanwhile, our web services provides excellent web chat and collaboration features enabling your contact center agents to deliver immediate assistance to online customers, which saves time and promotes proficient customer service.

QUALITY MONITORING 

With this efficient and unique quality monitoring service, you can objectively evaluate agents’ behavior and provide timely feedback and support to your agent. All of these functions contribute towards boosting the quality of service provided and improve customer experience and gaining customer loyalty.

NTERATIVE VOICE RESPONSE (IVR)

This service allows you to deliver intelligent and personalized self-service over the phone, which provides your customers a hassle-free way of retrieving the information they need from the contact center without the need of an agent, providing you with a cost effective way of meeting your customers’ need.

WORKFORCE MANAGEMENT (WFM)

Such key service is necessary for an effective workforce and performance management- a critical process that is crucial in ensuring an optimal contact center operation.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

This enables you to organize, automate, and synchronize your contact center processes across sales, marketing, customer services and technical support activities to help win new clients while retaining existing customers through the provision of excellent services.